At Rachel Gizmo, we strive to provide high-quality home tech gadgets. If you receive a defective or damaged product, you may request a return and refund under the following conditions:
1. Eligibility for Returns
- You must request a return within 7 days of receiving your order.
- The product must be unused, in its original packaging, and include all accessories/manuals.
- We only accept returns for defective or damaged items; change of mind returns are not accepted.
2. Return Process
- Contact our support team at [email protected] within 7 days of delivery.
- Provide your order number, a brief description of the issue, and clear photos of the defective/damaged item.
- Our team will review your request and provide return instructions if approved.
3. Refund Policy
- Once we receive and inspect the returned product, we will process your refund within 5-7 business days.
- Refunds will be issued in cash upon pickup or as an exchange for a replacement product.
- Shipping fees (if applicable) are non-refundable.
4. Non-Returnable Items
- Products that show signs of misuse, tampering, or physical damage caused by the customer.
- Items returned without prior approval from our support team.
5. Contact Us
For any return or refund inquiries, email us at [email protected] with your order details.
We reserve the right to refuse returns that do not meet our policy criteria.